1. What is your advantages?
Tropical products have factory wholesale price, high quality which meets US or EU standard. We provide high level service, accept OEM/ODM and trade assurance order. You can shop without worry.
2. How to request a sample order?
Sample orders are allowed. After you choose the product, you can contact us ASAP. After you apply, our specialist will arrange the sample order for you immediately. In order to cooperate with you for a long time, the unit price It will be more expensive than the formal order, but as long as you repurchase, we will give you a discount in formal order.
3.How to customize our products?
OEM customized has been allowed.It is worth noting that the Customized is accept by the formal order only, and the type is vary from quantity to quantity.When the quantity reaches 2 times of the MOQ, we accept printing your logo; when it reaches 3 times, you can customize the size of the product; more than 4 times, you can design your own package
4.Do you have products in stock?
We do have products in stock.But there had been printed our own logo - TROPICAL. And the size is also fixed. Generally we use them as the sample for sale.The quality of our products is definitely worthy of you to customize your own products.
5.How do you ensure that the goods can be shipped and arrived on time?
Most of our cargo departs from Shanghai port, which is currently one of the fastest transshipment ports in China. Our goods can reach ports all over the country directly from the factory within 1-2 days (Shanghai only takes 1 day). We accept multiple logistics routes such as air, sea, and railway. Up to now, our on-time delivery rate has been maintained above 98% (because of the force majeure)
6.How do you ensure the quality of the products?
We have a dedicated quality inspection team that randomly inspects the raw materials once when they enter the factory, and then all inspections before the finished products leave the factory. Double inspections, double insurance, to ensure that no defective products are shipped and packed.
7. What about the after-sales service?
First of all, we will not rush to recommend our products, we will help you sourcing products according to you and your market needs. Because we have a professional R&D team (10 team members), responsible for studying the market demand and market conditions of various countries Secondly, once we have established a long-term cooperative relationship, we will build a special file for you to record your every demand and order management. This will make it more convenient for you to check your product information and make it easier to track orders. At the same time, it makes your inventory quantity in our warehouse more clearly. Importantly, no one can see the data except you and your own sales specialist, which better protects your privacy.
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